Customer Service and Contact Info

866-827-4177 M-F 9AM-8PM ET

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Customer Service Info:

Contact Info
Shipping and Handling
Deliveries
Order Cancellations
Returns
Questions
6 Ways to Order
Credit Application

Contact Information

Internet:
http://www.Wholesale-Table-Linens.com/

Email:
Send a message

Business Office
Bright Hospitality Inc.
P.O. Box 374
701 East Spring Street
Titusville, PA 16354
Tele Toll Free: 866-827-2303
Fax Toll Free: 866-827-7747

Sales Office
P.O. Box 374
701 East Spring Street
Titusville, PA 16354
Tele Toll Free: 866-827-4177
Fax Toll Free: 866-827-7747 for orders

Federal EIN: 22-3850786 DUNS#: 04-170-0712

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Shipping & Handling Charges

We will ship orders most anywhere. You will receive your order in 10-14 business days. If you need it sooner, please call or place your instructions in the "Miscellaneous Information" section of your secure order form. We will find the best way to get it to you on time and then call you to confirm the updated express shipping charges. The shipping charges will vary due to many variables such as delivery location, weight, type, and quantity. We use UPS unless it makes more sense to ship via Priority Mail (for example Hawaii & some international orders). International taxes and duties are not included in any of the prices posted on this website.
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Deliveries

Every fabric shown on this site is in stock in every color shown. Your tablecloth will be made to order. All vinyl and non-washable laminated fabrics take up to 4-6 weeks to ship. Everything else you will receive within 10-14 business days.
At the time of delivery you must look your goods over and note any damage. Don't be afraid to partially unpack and inspect the items. Go ahead, pop open the packaging and take a peek. Any damage should be noted at the time of delivery. Then, notify us immediately of any problems. Call toll free 866-827-4177 or email. We will initiate the process and coordinate matters with the manufacturer to get the problem taken care of.
Any time you have a question about the delivery of your order, please e-mail or call us toll free at 866-827-4177, M-F 9AM-8PM ET.
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Order Cancellations

Cancellations/Changes

Changes/Cancellations must be made the same day your orders are placed and even then they are subject to approval.

Changes/Cancellations on the next day are not accepted. You are responsible for the goods.

Any additions made to an order will be treated as a new order and may be shipped separately.

Specialty Items
Orders for specialty items (chaircovers, accessories, placemats, etc.) and custom sizes (any size not listed on this site) can not be cancelled once production begins.
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Returns

You need a Return Merchandise Authorization (RMA) number to return your merchandise. Call toll free 866-827-4177 within 24 hours of receipt to get an RMA number. No returns will be processed without a Return Merchandise Authorization (RMA) number.

All returns must be made within 7 days.

All returns are subject to approval.

All returns must have the RMA number marked on the package.

If the manufacturer makes a production or shipping error, a call tag will be sent and the error will be corrected.

A 30% restocking fee will be applied to all returned merchandise. If it's found that an error occurred in our production or shipping department or the product received is flawed in any manner the restocking charge will be waived. Customer is responsible for returning the merchandise.

There is a restocking fee of 50% on custom-sized linens (a custom order size is any size that is not listed on this site), tree skirts, and table padding for incorrect orders placed by customer. Customer is responsible for shipping return.

All "Sale Items" sold are nonreturnable, nonrefundable.

Ship returns to: Bright Settings™ Table Linens, 701 East Spring Street, Titusville, PA 16354

There are no even exchanges -- Everything must have appropriate paperwork and be billed. Credits are given when incorrect merchandise is returned and inspected.

No return on aprons, bibs, moisture absorbers, placemats, table runners, chair covers, chair cover accessories, yardage, laminates, or velvet products.
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Credit Application

Please complete, sign, print and then mail or fax the form to us. Our mailing address and fax number are on the form. Upon acceptance, our credit terms require payment within 30 days. Download Credit Application
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